FAQs

– Subscription –

What is a coffee tasting box?

Our coffee tasting box is a monthly coffee delivery containing either one, two or three bags of 250g of freshly roasted whole bean coffee. Each coffee is sourced from a leading independent coffee roaster and put together by The Coffeevine in Amsterdam before traveling to our subscribers all over the world.

What kind of coffees do you include in your tasting boxes?

We only select the highest quality Arabica, single origin coffees from the finest roasters. Our roasters are the best in their field and take great pride in craft. Many practice direct trade and buy their coffees directly from the farmers, while others work with renowned green coffee importers. We don’t ever include Robusta coffees, blends or things like Kopi Luwak.

How do you select your coffees?

We have a tasting panel consisting of professional baristas, roasters and competition judges who we meet once a month to blind-taste and rate the large number of coffee samples that we receive. At the end of each cupping session, we pick the three best tasting coffees to go into our next tasting box.

Are the coffees pre-ground?

No. We expressedly do not offer pre-ground coffees in our tasting boxes to ensure the coffee maintain maximum freshness and arrive with our customers smelling amazing and tasting delicious. We offer the option to add a small hand grinder at checkout to get you started.

How do the subscriptions work?

Our subscriptions are all billed monthly recurring, and you have the choice between our S, M and L box. They contain 1, 2 or 3 bags of 250g of whole bean coffee, respectively. We do not offer duration periods. All subscriptions can be canceled at any time.

How much does a subscription cost?

Our subscriptions are priced at €14, €26 and €39 for the S, M and L box, respectively. Shipping is charged extra.

How easy is it to cancel my subscription?

Very easy. You can cancel any time, no questions asked.

Can I suspend my subscription while I am traveling, for example??

Yes, if you just want to skip a box or two, you can temporarily halt your subscription by ‘suspending’ it in your account. Please note: If you’ve already paid for the next tasting box and then suspend your subscription shortly after, you will still receive the tasting box unless you contact us to prevent the delivery.

What shipping options do you offer?

All tasting boxes are shipped with either GLS or PostNL Express and come with insurance and track & trace codes. We want to make sure that our boxes arrive at their destinations as quickly and as pain-free as possible, which is why we cannot offer free shipping or cheaper shipping options.

Shipping costs are calculated by country and can be reviewed here.

Where do you ship?

We ship our tasting boxes to the entire world.

Ok great! I received my box but I really don’t like the coffees. What now?

That’s a pity. We take the greatest care to select only the finest and most delicious coffees but of course, coffee is a very subjective product, not unlike wine, chocolate or cheese. During sign up you can indicate what flavour profiles you like the most, and we will do our best, where possible, to tailor our tasting box to your preferences.

If you really don’t like one of our coffees, why not give it to one of your friends? Sharing is caring!

(We absolutely cannot accept returns of opened coffee bags)

I’m really not very experienced with the whole coffee making process. How can I learn to get the most out of my beans?

We made our handy brew guide available for anyone to view online. This has been carefully assembled and should give you a good idea of how to work with your coffees. If this is not enough you can also check out www.brewmethods.com for more recipes from coffee specialists.

I love the coffee tasting box. Can I also give this as a gift?

Absolutely! You can just select the “give as gift” option on our subscriptions page and really help to make someone’s day. Our gift boxes are identical to our regular tasting boxes, except that you can add a greeting card to make it more personal and tell your loved one, friend or work relation that it was you who did it.

Or just keep it a secret and see if the lucky one can work it out for him/herself?

I loved the coffees from the tasting box and I want to order more. Is that possible?

 

Most of the time, yes. Our online shop is a platform where our most favourite roasters can sell their most delicious and freshly roasted coffees to people all over the world. We do our best to make all coffees from our tasting boxes available for reordering through our shop but it’s not always possible. But why not take a look around our shop and see if any other coffee takes your fancy?


– Online shop –

What is the online shop?

Our online shop is a platform where you can buy freshly roasted coffees, luxury teas, magazines and more directly from the people who make them. We invite the brands and they sell through us.

Who ships the products?

All products seen and sold in our shop are shipped directly from the vendor. We don’t hold any stock anywhere and are not responsible for the fulfillment of the order. However, we have very strict and clear agreements with our partners to ensure each order is shipped out within a few days of being received.

What if I don’t like what I got? Can I give it back and who do I contact?

As the selling party, we are your first point of contact whenever there is an issue or dissatisfaction with an order. We do our best to ensure that all products meet your expectations, but in some cases, the product you receive may differ slightly from what you saw online or expected it to smell or taste like. In the case of coffees, teas or any other consumable product, we cannot accept returns if the product has already been opened. In some cases, the roaster or maker will be happy to replace your product but this will be done at his own discretion.

If you are unhappy with a physical product such as equipment, you can let us know your concern and we will try and work out a solution with the vendor.

What if I bought a product and then find out it’s no longer available?

We ask our vendors to always keep their products updated, but in some rare cases it can happen that a product is already out of stock by the time the order comes in. This is particularly the case with coffee. If this does happen, we can check with the roaster and you if a replacement product is acceptable. If not, we can give you a refund.