(Last updated: December 2025)
1.1 These Terms & Conditions apply to all offers, orders, subscriptions, agreements and deliveries between The Coffeevine (“THE COFFEEVINE”) and any consumer or business (“Client”) purchasing via www.thecoffeevine.com.
1.2 By placing an order on the Website, the Client confirms that they have read and accepted these Terms & Conditions.
1.3 Oral statements or agreements are only binding if confirmed in writing by THE COFFEEVINE.
1.4 If any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions remain fully effective.
THE COFFEEVINE: The Coffeevine, Gyroscoopweg 23a, 1042AC Amsterdam, The Netherlands
Chamber of Commerce: 59315636 • VAT: NL002460571B34
Email: hello[@]thecoffeevine.com
Website: www.thecoffeevine.com
Client: Any natural person (18+) or legal entity placing an order.
Product: Any physical product sold by THE COFFEEVINE including coffee, gift sets, merchandise, cupping tools and accessories.
Subscription Service: Monthly coffee box subscription options.
Account: A personal profile created by the Client to manage orders and subscriptions.
E-Gift Card: A digital gift card issued instantly via third-party provider GiftUp.
3.1 THE COFFEEVINE accepts subscription orders and enters into an agreement with the Client once payment is completed.
3.2 All offers are non-binding and may be withdrawn prior to payment being processed.
3.3 Each subscription begins with a fixed three (3) month initial period. Once this period has passed, the Client may cancel the subscription at any time.
Cancellations can be made through the Client’s account or by emailing hello[@]thecoffeevine.com.
3.4 THE COFFEEVINE independently selects the coffees included in monthly boxes. Variations in weight or content per bag may occur depending on the chosen roaster.
3.5 THE COFFEEVINE is not entering into any joint venture, partnership or agency relationship with Clients or vendors through the execution of this agreement.
4.1 All prices shown on the Website include VAT for customers within the European Union. For customers outside the EU, prices are shown excluding VAT. Shipping costs are calculated separately at checkout.
4.2 THE COFFEEVINE reserves the right to adjust pricing and shipping costs to reflect supplier changes, taxation changes or transportation fluctuations.
4.3 The Client pays upfront at the moment the order is placed. Orders ship on the 20th of each month or the first business day thereafter. In December, shipments may be sent earlier due to holiday schedules.
4.4 Available payment methods include:
Credit/debit card (Visa, MasterCard, Amex), PayPal, iDeal, SEPA Direct Debit, and other methods listed at checkout. THE COFFEEVINE may modify available payment methods at any time.
5.1.1 Subscriptions and most coffee orders ship once per month, typically on or around the 20th day of the month.
5.1.2 Transit times begin from the date of shipment, not the purchase date.
PostNL – Standard Tracked Delivery (Not Insured)
Netherlands: 24–48 hours
EU: 5–10 days
Rest of World: 14–30 days
5.2.1 For shipments outside of the Netherlands, local postal operators handle customs clearance (where applicable) and final delivery.
5.2.2 THE COFFEEVINE can assist Clients in locating parcels or identifying pickup locations.
5.2.3 Shipments shown as delivered by the carrier but missing (e.g., theft by neighbour) are not insured, and THE COFFEEVINE cannot provide refunds for such cases.
5.2.4 All customs duties, VAT, or import taxes assessed by the destination country are the Client’s responsibility.
FedEx – Fully Tracked & Insured
EU: 2–5 days
Rest of World: 5–10 days
5.2.5 FedEx shipments are insured. If FedEx declares a shipment lost, THE COFFEEVINE will replace or refund the order, including all delivery costs.
UPS
Select routes only: 7–10 days
5.3.1 Clients must provide a complete and accurate delivery address, including a valid email address and phone number. Incorrect or incomplete information may prevent delivery and is outside THE COFFEEVINE’s responsibility.
5.3.2 If a parcel is returned because it was not collected from a pickup point, the Client may have it resent upon payment of a one-time reshipping fee.
Subscribers may have the contents added to their next monthly shipment free of charge.
5.4.1 Clients may return non-food items within 14 days of receiving the goods.
5.4.2 Returns must be registered via email to hello[@]thecoffeevine.com and sent to:
The Coffeevine
Gyroscoopweg 23a
1042AC Amsterdam
The Netherlands
5.4.3 Returned items must be unused, undamaged and in their original packaging.
Return shipping costs are the Client’s responsibility unless the wrong item was delivered.
5.5.1 Due to health and hygiene regulations, opened coffee bags cannot be returned.
5.5.2 Unopened coffee bags may be returned within 14 days under Section 5.4.
5.6.1 If the Client receives an item sent by mistake, THE COFFEEVINE will cover return shipping costs and provide a replacement or refund.
5.6.2 If the Client ordered the wrong item, THE COFFEEVINE will refund the order once the item is returned in unopened or unused condition.
5.7.1 To exercise the right of withdrawal, the Client must notify THE COFFEEVINE by email within 14 days of receiving the goods.
5.7.2 THE COFFEEVINE will refund all payments received, including all delivery costs, except:
Opened coffee bags
Return shipping fees paid by the Client
Reductions reflecting diminished value due to unnecessary handling
5.7.3 Refunds are issued using the original payment method.
5.8.1 Clients are asked to report damage as soon as reasonably possible, ideally within 7 days of delivery.
5.8.2 THE COFFEEVINE may request photographic evidence of damage and packaging.
5.8.3 PostNL shipments cannot be insured or claimed for loss. THE COFFEEVINE will provide reasonable assistance but cannot guarantee resolution.
5.8.4 FedEx shipments are fully insured; claims are filed through FedEx.
5.8.5 THE COFFEEVINE evaluates refunds for delayed shipments on a case-by-case basis after:
30 working days for PostNL shipments
A confirmed loss declaration for FedEx/UPS shipments
5.9.1 E-gift cards are issued instantly via GiftUp.
5.9.2 Refunds are possible only if the card has not yet been claimed, within 30 days of purchase.
5.9.3 Claimed or partially used gift cards cannot be refunded.
6.1 THE COFFEEVINE is liable only for direct damages resulting from intentional misconduct or gross negligence. Liability for indirect or consequential damages is excluded where legally permitted.
6.2 THE COFFEEVINE is not liable for delays or failures caused by circumstances beyond reasonable control (force majeure).
6.3 External links do not imply endorsement; THE COFFEEVINE is not responsible for content on third-party sites.
6.4 All informational content on the Website and social media channels is provided “as is.” While accuracy is attempted, THE COFFEEVINE accepts no liability for informational errors that do not materially affect contractual obligations.
6.5 THE COFFEEVINE may temporarily suspend Website access for maintenance without liability.
7.1 THE COFFEEVINE may issue discount codes at its discretion. Unless specified otherwise, discount codes:
Are intended for single use by one individual
Cannot be combined
Cannot be used repeatedly across multiple transactions
7.2 THE COFFEEVINE may cancel orders or disable codes in cases of misuse or fraud.
8.1 Clients must be 18 years or older.
8.2 The Client is responsible for all activity performed through their account.
8.3 Account details must remain accurate and up to date.
9.1 Complaints can be submitted via email to hello[@]thecoffeevine.com. THE COFFEEVINE aims to respond within 5 business days.
9.2 If disputes cannot be resolved directly, Clients may submit complaints through the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/
10.1 All agreements with THE COFFEEVINE are governed by Dutch law.
10.2 Disputes shall be submitted to the competent Dutch civil court in Amsterdam unless mandatory law requires otherwise.
(As required under EU law.)
Model Withdrawal Form
To: The Coffeevine, Gyroscoopweg 23a, 1042AC Amsterdam, The Netherlands
Email: hello[@]thecoffeevine.com
I hereby notify you that I withdraw from my contract for the purchase of:
— Ordered on (date):
— Received on (date):
— Consumer name:
— Consumer address:
— Email address:
— Signature (if submitted on paper):
— Date:
© 2025 All rights reserved The Coffeevine.
