FAQs

– Our Coffee Box –

What is a coffee box?

Our coffee box is a monthly coffee delivery containing either one, two or three bags of 250g of freshly roasted whole bean coffee. Each coffee is sourced from a leading independent coffee roaster and put together by The Coffeevine in Amsterdam before travelling to our subscribers, individual and business customers all over the world.

Do you only offer subscriptions?

No, we don’t. If you don’t want to subscribe to our no-strings-attached coffee subscription, you can just opt for our one-off box. This allows you to buy just one box at a time.

What kind of coffees do you include in your coffee boxes?

We only select the highest quality Arabica, single origin coffees from the finest roasters. Our roasters are the best in their field and take great pride in their craft. Many practice direct trade and buy their coffees directly from the farmers, while others work with renowned green coffee importers. We don’t ever include Robusta coffees or things like Kopi Luwak.

How do you select your coffees?

We have a tasting panel consisting of professional baristas, roasters and competition judges who join us once a month to blind-taste and rate the large number of coffee samples that we receive. At the end of each cupping session, we pick the three best tasting coffees to go into our next box.

Are the coffees pre-ground?

No. We expressly do not offer pre-ground coffees in our coffee boxes to ensure that the coffees maintain their maximum freshness and to keep unnecessary waste at a minimum. In addition, our roasters put a great deal of love and thought into their packaging and we celebrate their brands just as much as their coffees.

How do the subscriptions work?

Our subscriptions are all billed monthly recurring intervals. There is no minimum duration period. You keep the boxes coming as long as you like, and when you’re done, you can either suspend your subscription for a limited amount of time or you can cancel. Our boxes are always shipped on and around the 20th of every month. We don’t ship individual orders.

How much does a subscription cost?

Our subscriptions are priced at €19, €32 and €44 for the S, M and L box, respectively. This includes global free shipping. You can add optional tracking at checkout.

How easy is it to cancel my subscription?

Very easy. You can cancel anytime, no questions asked.

Can I suspend my subscription while I am travelling, for example??

Yes, if you just want to skip a box or two, you can temporarily halt your subscription by ‘suspending’ it in your account. Please note: If you’ve already paid for the next coffee box and then suspend your subscription shortly after, you will still receive the box unless you contact us to prevent the delivery.

What shipping options do you offer?

All boxes are shipped via the Dutch postal service Postnl. Only this way can we offer the cheapest shipping rates possible.

We offer free global shipping via regular airmail, free local pickups in Amsterdam and optional tracked shipping for those who want to follow the progress of their parcels.

Since we ship via airmail, local postal or courier companies take care of delivering the parcel to you in your home country. Our free shipping method does not include tracking and delivery is very reliable.

When do you ship?

We work with a preorder system and ship only once a month, on the 20th (+/- 1 or 2 days) of the month. We do this to make sure our three amazing roasters only have to freshly roast and ship their coffees to us once.

If this isn’t entirely clear, this example should help:
To preorder our [2/18] box you must place your order between the 16th of January and the 15th of February. All orders received within that timeframe ship a few days later, on the 20th of February.
If your order was received on the 16th of February, the day we announced our new lineup, it will count towards our [3/18] box, not the [2/18] box.

Once a shipment has let our HQ, we send out a confirmation email. Please make sure you keep an eye on your ‘promotions’ folder as our emails often land there.

Where do you ship?

We ship to the entire world but experience has taught that our deliveries can take a varying amount of time to certain customers in different destinations. If you live outside the EU, we strongly recommend adding optional tracking at checkout. Should your country not be available at checkout just send us an email.

Please note that while we do our best to deliver your coffee on time and as fresh as possible, we cannot be held accountable for slow customs clearance or local delivery.

My box didn’t arrive! What now?

It happens every now and again that a box is returned to us for different reasons. If you are a subscriber and your box was returned because you were on holiday or for another reason, then we can send the contents back free of charge inside your next box.

If you provided an incorrect address, you didn’t claim your box or you bought a one-off box we can only resend it for an incidental shipping fee.

Ok great! I received my box but I really don’t like the coffees. What now?

That’s a pity. We take the greatest care to select only the finest and most delicious coffees but of course, coffee is a very subjective product, not unlike wine, chocolate or cheese.  If you really don’t like one of our coffees, why not give it to one of your friends? Sharing is caring!

(For hygiene reasons we absolutely cannot accept returns of opened coffee bags and we don’t offer refunds on opened boxes.)

I’m really not very experienced with the whole coffee making process. How can I learn to get the most out of my beans?

We made our handy brew guide available for anyone to view online. This has been carefully assembled and should give you a good idea of how to work with your coffees. If this is not enough you can also check out www.brewmethods.com for more recipes from coffee specialists.

I love the coffee box. Can I also give this as a gift?

Absolutely! You can just select the “give as gift” option on our coffee box page and really help make someone’s day. Our gift boxes are identical to our regular coffee boxes, except that you can add a greeting card to make it more personal and tell your loved one, friend or colleague that it was you who sent it.

Or just keep it a secret and see if the lucky one can work it out for him/herself?

I loved one or more coffees from my box. Where can I get more?

That’s great to hear! The best way to order more coffee is to contact the roaster directly or to purchase more coffee from his / her webshop. This way you can support them directly and give them some love.