Last updated: December 2025
At The Coffeevine, we want you to love every coffee, tool and gift you receive from us. If something isn’t quite right, we’re here to help and will always do our best to make the process easy and fair. Below you’ll find a friendly overview of how returns, exchanges and refunds work.
Because coffee is a fresh food item, we can only accept returns of unopened bags. Once a bag has been opened, we’re unable to take it back for hygiene reasons.
If you ordered the wrong coffee or simply changed your mind, you may return your unopened bag(s) within 14 days of delivery.
To start a return, email us at hello[@]thecoffeevine.com.
Return address:
The Coffeevine
Gyroscoopweg 23a
1042AC Amsterdam
The Netherlands
Return shipping costs for unwanted coffee are covered by the customer.
This includes items such as cupping spoons, merchandise, brewing tools and any non-food products.
You may return these items within 14 days of receiving them, provided they are:
• Unused
• Undamaged
• In their original packaging
Return shipping costs are covered by the customer unless we sent the wrong item.
Email us first and we’ll guide you through the process.
If you received an item you didn’t order, we’ll take full responsibility.
We will:
• Cover all return shipping costs
• Replace the item or refund your order
Just email us at hello[@]thecoffeevine.com and we’ll take care of everything.
If something was damaged in transit, please contact us as soon as possible — ideally within 7 days — and include a photo if you can. This helps us resolve the issue quickly.
For international deliveries, your parcel is handed over to your local postal service for customs clearance and final delivery. We’re happy to help locate parcels or find pickup points, but please note:
• PostNL shipments are not insured
• Deliveries marked as “delivered” by the carrier cannot be refunded
• Missing parcels due to theft cannot be compensated
• Any customs duty or import taxes are the customer’s responsibility
FedEx shipments are fully tracked and insured.
If FedEx declares a shipment lost, we will:
• Replace the order, or
• Refund the order in full, including all delivery costs
If a shipment is returned to us because it wasn’t collected:
• We can resend the contents for a one-time reshipping fee
• If you are a subscriber, we can add the contents to your next monthly shipment free of charge
• Delivered instantly via GiftUp
• Refundable within 30 days only if the card has not been claimed
• Claimed or partially used gift cards cannot be refunded
When a refund applies:
• We refund all delivery costs
• Refunds are issued to the original payment method
• You will receive a confirmation once processed
Please note:
• Opened coffee bags cannot be refunded
• Return shipping costs for unwanted items are not refundable
We’re here for you. If you have any questions, contact us anytime:
Email: hello[@]thecoffeevine.com
© 2025 All rights reserved The Coffeevine.
