Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as bags of coffee cannot be returned unless they are unopened and the return has been approved by The Coffeevine.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Any returns should be shipped back with a custom return label provided by The Coffeevine. If the customer wishes to return the goods at their own expense, the return shipment must have tracking.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are were delivered incorrectly such as coffee bags with the incorrect roast profile or an incorrect selection of coffee bags. If you need to exchange it for the same item, send us an email at hello [@] thecoffeevine.com and send your item to:

The Coffeevine, Gyroscoopweg 23-a, 1042AC Amsterdam, The Netherlands

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address stated above.

In some cases, we will offer a return label to have the items returned at our own expense. In other cases, you will be responsible for payment for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Tracking is required for all returns.